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Documentation Index

Fetch the complete documentation index at: https://docs.shorpay.com/llms.txt

Use this file to discover all available pages before exploring further.

To move money on behalf of companies and workers, Shor has to handle a lot of personal data: IDs, addresses, tax IDs, bank details, contracts. This page explains what we collect, why, and how it’s protected.

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What We Collect

From Workers

  • Full legal name
  • Date of birth and residential address
  • Government ID (photo and details)
  • Tax identification number and residency
  • Bank account or payout method details
  • Employment history as needed for contracts

From Companies

  • Legal business name and registration
  • Registered address and tax ID
  • Beneficial ownership information
  • ID and address details for the authorized signer
  • Business description and expected activity

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Why We Collect It

Required by regulation for any platform that moves money. Prevents identity theft, money laundering, and sanctions violations.
Contracts need accurate names, addresses, dates, and jurisdictions to be legally valid.
Bank details and tax IDs are required by banking and tax infrastructure to move money correctly.
US tax forms (W-9, W-8BEN, W-8BEN-E) are collected because they’re required by the IRS for US businesses paying contractors.

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Who Can See What

Access is scoped tightly:
DataWho can see it
Your verification status (verified / pending / failed)You and your employer(s)
Your identity documents (ID photos, selfie)You and Shor’s verification team (NOT your employer)
Your contract detailsYou and the specific company that contract is with
Your payment history with Company AYou and Company A
Your payment history with Company BYou and Company B (not Company A)
Your tax formYou and the specific employer who requires it
Your bank detailsYou and Shor’s payment operations (NOT your employer)
Your data is never shared between employers. Each company sees only the information relevant to their own engagement with you.

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How We Protect It

  • Encryption in transit and at rest: every piece of personal data is encrypted with industry-standard algorithms
  • Access controls: Shor staff can only see data on a need-to-know basis, with every access logged
  • Tenant isolation: each business’s data is isolated from every other business
  • Retention limits: we keep data only as long as needed for legal, tax, and regulatory purposes

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Your Rights

Depending on where you’re based, you may have specific rights over your data: access, correction, deletion, portability, and objection to processing. Shor respects GDPR, CCPA, and equivalent frameworks. To exercise any right:
  • Access or export: from Settings → Data in your account
  • Correction: most fields are editable from your profile directly
  • Deletion: reach out to privacy@shorpay.com
  • Questions: same email; we’ll reply within regulatory timeframes
Some data must be retained even after account closure: for example, transaction records required by tax and anti-money-laundering regulations. We’ll always tell you which data has to be kept and for how long.

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Third-Party Processors

Shor uses third-party services to provide the platform: cloud hosting, identity verification, payment rails, email delivery. Every processor is:
  • Contractually bound by data protection commitments equal to or stronger than Shor’s own
  • Reviewed for security posture before use
  • Only given the minimum data needed to perform their function
A current list of processors is available on request.

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Data Residency

For customers who require their data to be stored in a specific region (EU, US, etc.), Shor offers data residency options on enterprise plans. Contact sales@shorpay.com.

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Incident Notification

If a data breach affects your information, we’ll:
  • Notify you within regulatory timelines (typically 72 hours in jurisdictions like the EU)
  • Explain what happened, what data was affected, and what we’re doing about it
  • Provide guidance on any action you should take

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Questions

For anything privacy-related, email privacy@shorpay.com. For urgent issues, use security@shorpay.com.

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Next Steps

Security

How Shor keeps the platform secure.

KYC / KYB

Why we collect what we collect.