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Identity verification (sometimes called KYC, for “Know Your Customer”) is a regulatory requirement for any platform that moves money. It keeps the system safe and makes sure payments go to the right person.

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How It Works

On the verification screen, click Start Verification. A secure verification session opens and walks you through everything in one sitting, usually about 2 minutes. Inside the session you’ll:

Upload a Photo ID

A passport, driver’s license, or national ID. It must be current (not expired) and show your photo and date of birth.

Take a Selfie

A quick real-time photo to confirm the ID matches the person on the account. This is a “liveness check”: we need to see that it’s really you, not a photo of a photo.

Confirm Your Details

Review and confirm the name, date of birth, and address pulled from your ID. Add a phone number. Depending on your country, you may also be asked for a recent proof-of-address document.

Submit

Most verifications finish instantly. If anything needs manual review, it typically takes 1-2 business days; we’ll email you when it’s complete.
Tax forms (W-9, W-8BEN, W-8BEN-E) are not part of the identity verification session. They’re collected separately during contract signing, when the specific form required depends on the engagement and your tax residency.
You can close the window mid-flow and come back later; your progress is saved. The button changes to Continue Verification until you finish.

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Tips for a Smooth Session

Take the photo in a well-lit room. Avoid glare on the ID; tilt slightly if needed to remove reflections.
Every edge of the ID should be visible in the frame. Cropped or cut-off images get rejected.
Don’t upload a photo of your ID on another screen, or a photocopy. We need a photo of the physical document.
The name on your ID, on your profile, and on the contract should all match. If your legal name differs from what you go by, use your legal name on Shor.

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Verification Statuses

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If Verification Fails

If your verification session is declined, you’ll see this immediately: the onboarding screen shows what likely went wrong along with a Try Again button and a Contact Support button, so you don’t have to wait on an email to take the next step. You’ll also get an email explaining what happened. Common reasons:
  • ID image was blurry or cropped
  • ID was expired
  • Selfie didn’t match the ID
  • Address or tax details didn’t match your profile
Use Try Again to start a fresh verification session with a clear, well-lit photo. If you’re stuck, use Contact Support or reach out directly. Manual review exists for exactly these cases.

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Privacy

Your identity documents are encrypted and stored only as long as needed for compliance. They’re not shared with your employer; only the verification status is visible to them (so they know they can pay you).

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Next Steps

Sign Your Contract

Review the contract, fill in tax forms, and sign.

Your Shor Account & Withdrawals

Where pay lands, and how to withdraw to your bank.

Data Privacy

How Shor handles your personal data.