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Documentation Index

Fetch the complete documentation index at: https://docs.shorpay.com/llms.txt

Use this file to discover all available pages before exploring further.

The Transactions tab shows every debit and credit in your Shor account. If Payments is the operational view (“I sent 5,000toMaria"),∗∗Transactions∗∗istheaccountingview("5,000 to Maria"), **Transactions** is the accounting view ("5,000 was debited from the funding account and credited to Maria’s payout account”).

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What You’ll See

Each transaction has:
  • A type: deposit, withdrawal, or transfer
  • A status: pending, initiated, processing, completed, or failed
  • An amount and currency
  • A source and destination account
  • A timestamp and a link to the payment or payroll that triggered it

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Transaction Types

Deposit

Money moving into your Shor virtual account, typically from a connected bank you’ve linked as a funding source.

Withdrawal

Money leaving your virtual account to pay a worker or cover a fee.

Transfer

Internal movement: currency conversion, re-allocation between sub-accounts, or rebalancing.

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Transaction Statuses

StatusWhat it means
PendingQueued but not yet started
InitiatedKicked off with the underlying rail
ProcessingMoving, typically waiting on bank clearing
CompletedFunds have landed in the destination
FailedThe transaction didn’t complete; see details for the reason

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Filtering and Searching

The Transactions list supports filters for:
  • Date range
  • Type (deposit, withdrawal, transfer)
  • Status
  • Currency
  • Specific worker or payroll
Combine filters to answer questions like “show me all failed withdrawals in EUR last month” in one query.

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Exporting for Accounting

Click Export to download transactions as CSV. The export includes every field shown in the UI plus accounting-friendly columns (reference ID, GL mapping hints, source account, destination account). Most teams export monthly and import into their accounting software as part of month-end close.

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Tracing a Payment End-to-End

Click any transaction to see the full chain:
  • The payment that triggered it
  • The payroll run or one-off payment it was part of
  • The contract and worker it relates to
  • Any sub-transactions (e.g., FX conversion, fee deduction)
This makes it easy to answer “where did this $1,234 come from and why” in a single click.

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Common Questions

A cross-currency payment might show as: deposit (in your home currency) → transfer (FX conversion) → withdrawal (in the worker’s currency). Each leg is recorded for a clean audit trail.
Processing time depends on the destination country’s rail: minutes on instant rails like UPI, FPS, or PIX; same day to a couple of business days on standard local transfers; and 1–3 business days for ACH in the US. If a transaction sits in Processing much longer than expected, click it for details or reach out to support.
Platform fees and FX margin appear as separate transactions, itemized per payment. You can filter to see all fees in one view.

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Next Steps

Finance Overview

The full Finance dashboard.

Billing

Understand Shor’s own billing.